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REFUND POLICY & 90-DAY CONFIDENCE GUARANTEE
Five Star Flite LLC | Five Star Flite Academy
Effective Date: August 7, 2026
Last Updated: August 7, 2026
Introduction
Five Star Flite LLC (“Five Star Flite,” “we,” “our,” or “us”), operating under the Five Star Flite
Academy educational brand, stands behind the quality of our educational Programs.
Our goal is not simply to sell courses — we want Participants to genuinely benefit from the
educational frameworks, principles, and tools we teach.
For that reason, we offer a 90-Day Confidence Guarantee designed to give Participants the
opportunity to fully engage with our Programs while also protecting the intellectual property that
makes those Programs valuable.
This Refund Policy explains when refunds are available, how refund requests are evaluated, and
the responsibilities of both Participants and Five Star Flite.
This Refund Policy should be read together with our:
● Terms of Use & Course Participation Agreement
● Privacy Policy
● Cookie Notice
● Website Disclaimer
Each of those documents forms part of the overall legal framework governing your purchase and
use of our educational Services.
Our Commitment
We believe education should be delivered with integrity.
If a Participant makes a genuine effort to engage with a Program and concludes that it is not the
right fit, we want to provide a fair process for requesting a refund.
At the same time, because our Programs contain proprietary educational Content and
Intellectual Property that can be viewed immediately upon enrollment, refunds must be
balanced against the need to protect those materials from misuse.
Our Refund Policy is intended to strike that balance by treating Participants fairly while
safeguarding the long-term value of our educational Programs.
The 90-Day Confidence Guarantee
Unless otherwise stated at the time of purchase, eligible Programs include a 90-Day Confidence
Guarantee.
A Participant may request a refund within ninety (90) calendar days of the original purchase date,
provided the eligibility requirements described in this Refund Policy have been satisfied.
The purpose of the 90-Day Confidence Guarantee is to encourage Participants to fully engage
with the educational material before deciding whether the Program meets their expectations.
Eligibility Requirements
To qualify for a refund under the 90-Day Confidence Guarantee, a Participant must demonstrate
a genuine good-faith effort to engage with the Program.
Although each situation will be evaluated individually, examples of good-faith participation may
include:
● viewing a meaningful portion of the Program;
● completing assigned exercises or worksheets where applicable;
● thoughtfully considering the educational concepts presented;
● making a reasonable effort to apply the material; and
● submitting a refund request within the required time period.
Participants may be asked to briefly explain why the Program did not meet their needs and
describe the steps they took to engage with the material.
This information is requested solely to evaluate eligibility and improve our educational offerings
— not to discourage legitimate refund requests.
How to Request a Refund
Refund requests must be submitted by email to:
contact@fivestarflite.com
To help us process your request efficiently, please include:
● your full name;
● the email address used to purchase the Program;
● the name of the Program;
● the purchase date, if known; and
● a brief explanation supporting your refund request.
Five Star Flite may request additional information reasonably necessary to verify eligibility.
Review Process
Every refund request is reviewed individually.
We strive to evaluate refund requests fairly, consistently, and in good faith.
Most refund requests will receive a response within a reasonable period after all requested
information has been received.
Approval or denial of a refund request will be communicated by email.
Approved Refunds
If a refund request is approved:
● the applicable purchase price will be refunded using the original payment method
whenever reasonably possible;
● access to the applicable Program will terminate;
● the Participant’s license to use the applicable Program Materials will immediately end
under the Terms of Use & Course Participation Agreement;
● the Participant must permanently delete or destroy any downloaded Program Materials
they are no longer authorized to retain; and
● the Participant may no longer access future updates associated with the refunded
Program.
Refund processing times may vary depending upon the Participant’s financial institution or
payment provider.
Situations Not Eligible for Refund
Unless otherwise required by applicable law, refunds generally will not be provided:
● after the ninety (90) day refund period has expired;
● where Program access has been obtained through fraud or misuse;
● where Account sharing or other material violations of the Terms have occurred;
● where payment has been reversed through fraudulent means;
● for purchases expressly identified as non-refundable at the time of purchase; or
● where applicable law otherwise permits denial of a refund.
Nothing contained in this Section limits any consumer rights that cannot legally be waived.
Chargebacks
We encourage Participants to contact Five Star Flite before initiating a payment dispute or
chargeback.
Many issues can be resolved quickly through direct communication.
If a chargeback is initiated after a refund has already been issued or in circumstances involving
fraud or misuse, Five Star Flite reserves all rights available under applicable law.
Changes to This Refund Policy
Five Star Flite may update this Refund Policy from time to time to reflect changes in:
● our educational Services;
● business operations;
● legal requirements;
● payment processing practices; or
● other legitimate business needs.
When material changes are made, we will update the Last Updated date appearing at the
beginning of this document.
Unless otherwise required by applicable law, revised versions become effective upon publication
on our Website.
Changes generally will not affect purchases completed before the effective date unless required
by applicable law.
Contact Us
If you have questions regarding this Refund Policy or the 90-Day Confidence Guarantee, please
contact us.
Five Star Flite LLC
Operating under the Five Star Flite Academy educational brand
Email: contact@fivestarflite.com
Website: www.fivestarflite.com
Mailing Address:
c/o Northwest Registered Agent LLC
418 Broadway, Suite N
Albany, New York 12207
Version Information
Document Title: Refund Policy & 90-Day Confidence Guarantee
Version: Version 1.0
Effective Date: August 7, 2026
Last Updated: August 7, 2026